Have a question, feedback, or complaint? We'd love to hear from you. Fill out the form below and we'll get back to you as soon as possible.
Customer Support Hours Monday – Friday 8:00am – 4:00pm (Malaysia Time)
Excluding the weekend and major holidays.
Once an order has been confirmed, it can’t be modified or adjusted.
Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed.
Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our terms of use.
You have up to 7 days upon delivery to return items purchased on koyaclothing.com
You will receive an order confirmation email immediately after completing your purchase. This email will include your order number, items ordered, shipping address, and payment details. If you don't receive a confirmation email within a few minutes, please check your spam folder or contact us at support@koyaclothing.com.
Orders are processed Monday – Friday and shipped within 3-7 business days (10-14 business days for jersey). Excluding the weekend and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
Yes
Allow 48 hours after the stated delivery time for your package to show up. If your package hasn’t been delivered, please contact support@koyaclothing.com
If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date. Cancellations are also be affected by limited stock availability.
In order to identify the best fit, please visit our size guide. Additional fit details with measurements are found on the product page specific to the item.
koyaclothing.com accepts payment via fpx and all major credit cards including: Visa, MasterCard, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
Other payment methods will vary per region: Apple Pay, Google Pay, etc.
Subscribe to our Newsletter or follow us on Instagram for early release information.
Our Team will respond within 24-72 hours. Excluding weekends and major holidays.
Once your order has been returned to our warehouse, it will be fully refunded upon delivery. We do not re-ship orders.
Once your order is placed, we are unable to combine shipments on multiple orders.
Please contact support@koyaclothing.com within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
Online orders must be returned via postage as stores only accept returns for in-store purchases. No exceptions.
We do not offer gift receipts or gift cards.
We do not include prices on our packing slips.
koyaclothing.com displays real time-inventory. Unfortunately an item is no longer available if you don’t see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.
All sales are finalfor any purchases on limited editions, and special collaboration items.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
We do not offer exchanges. You will have to contact the purchaser to return the product and purchase the updated item we have in stock.
Stickers are provided in online orders, but are not guaranteed as they are provided based on availability.
Knocked Out Youth Enterprise (CA0232219-D)
4A, Jalan Besar
25000, Kuantan Pahang
Email: support@koyaclothing.com
